Terms & Conditions

Courses can be booked by telephone, email or via the website but must be confirmed in writing by the Customer by returning a signed Booking Form.
Upon signing the Booking Form the Customer is confirming that they accept these terms and conditions of the Company and shall be deemed to have accepted the Courses . It is the Customer’s responsibility to read, understand and comply with these terms and conditions. Failure to comply with these terms and conditions may result in the Customer being charged in full.
Standard payment terms are payment in full prior to commencement of the Courses , unless otherwise agreed in writing with the Company. On these terms, if payment is not received, Courses will not be provided, but the Courses Cost will still be chargeable in full. The Company may also take legal action to recover any outstanding debt.
Unless otherwise provided in writing by the Company the Fee shall be subject to VAT at the prevailing rate.
Once a booking has been made, please contact the office should you need to make any alterations regarding number of delegates, dates, names or addresses.
Cancellation charges are as follows:-

• 0-14 days before commencement of the Service – 100% of the Fees due
• 15-21 days before commencement of the service – 50% of the Fees due
• Non-attendance or late arrival will be charged in full.

Charges for transfers from one Course to another are as follows:-

Any requests by the Customer to transfer delegates from one Course to another shall be charged as follows:

•  0-14 days before commencement of the Course – 50% of the Fees due
• 15-21 days before commencement of the Course – 25% of the Fees due

If any transfer is subsequently cancelled, the Course Cost will be charged in full.

Changes to any Course will be subject to a new Booking Form. Under no circumstances should the Customer amend the Booking Form themselves.
The Company reserves the right to refuse any delegate arriving late, dismiss any delegate should they be disruptive, behave in an unprofessional manner, be under the influence of drugs or alcohol or considered physically unfit to participate. Should this happen the Customer will be informed immediately and full payment will be levied.
The Company reserves the right to cancel a Course under certain circumstances e.g. due to trainer illness, adverse weather conditions or mechanical breakdown. Customers will not be charged in such circumstances and, where payment
has already been received, a full refund will be made if the Course cannot be rearranged on a suitable alternative date.
In order to maintain high standards and quality of training, the maximum or minimum number of delegates specified on course bookings will be strictly adhered to. Additional delegates who turn up without a confirmed booking may have to be turned away on the day.
Certificates will only be issued upon full settlement of the invoice. Re-issue of certificates due to an error by the
delegate or Customer will incur an administration fee of £30.00 + VAT for accredited cards/certificates and £10.00 + VAT for Company certificates.